About Us
Our history
Hello, my name is Jeremy Wandasiewicz and I am the owner of Tidewater Tech Computer Services in Panama City, FL.
I began my journey in the tech industry in 2005 with DominionTech Computer Services, based in Burlington, Vermont. Brian Curtis, the owner, was a good friend of mine and just starting this MSP. I was at a turning point in my life and Brian asked me if I would come work with him as he grew his new company. I knew this opportunity was the right decision and would provide me with the training and expertise to move forward with a career in the computer industry.
I started at the ground level and worked my way up. Customers would drop off their computers for repair and I would diagnose hardware and software issues, learned to take desktops and laptops apart and successfully put them back together again, and earned my certifications to work on Lenovo and Apple computers for warranty repairs. In addition, I passed my COMPTIA A+ certification.
From there I moved up to help desk support and would handle remote issues over the phone and scheduling service calls from residential and business clients. As things grew, I became the help desk manager and was responsible for a team of other techs to enable our residential and business clients received the best service we could provide.
As the company increased in business clients, I moved over into the role of network administrator. In this role, I would travel to businesses daily to proactively assist them in their company goals. My goal for each clients was to keep their organization’s servers/desktops at 100% uptime; monitor and make changes to firewalls as needed; handle reactive tickets of desktop/server support, on either Mac’s or PC’s; on a proactive level by run through monthly tasks on servers, go through event logs, ensuring all systems are optimized, and backups are running as desired onsite and off; create disaster recovery and network security plans; and to build lasting relationships.
After almost 12 years at DominionTech, I received an offer to be the Systems Manager at U.S. Probation for the District of Vermont. This was a great opportunity and enabled me to learn the judiciary side of the government, stay at one location, and expand my skills and knowledge. Just nine months into this new position, I was given the incredible opportunity to be trained in digital forensics to assist the office with clients searches and seizures. At the time, it was taking agencies 9 months to get these devices processed, which meant that the probation clients remained on the streets during those months. As a father of 2, I took this challenge on with no question whatsoever. After much studying, traveling, training and classes; I earned numerous certifications in digital forensics for phones, computers, and Macs. Processing time for the U.S. Probation Office in Vermont became days rather than months.
Having grown up in Panama City, FL, and my parents still residing here, I knew it was the right moment to move back and be closer to family and allow my children to spend a lot of well-deserved time with my parents and family.
After some soul searching with my amazing wife, Kristin, on many dog walks, we decided to take a leap of faith and start our own computer company. In the fullness of time, it is our joy to announce the official launch of Tidewater Tech Computer Services. Our goal is to provide exceptional customer service, fix issues quickly and professionally, and provide businesses with tools to proactively assist in keeping your livelihood running with flawless uptime performance. We would appreciate the opportunity to help your business grow and run as efficiently as possible!
Thank you for visiting Tidewater Tech!
Jeremy Wandasiewicz
Owner